Every review answered, in your words, by you.
Your office reads your new Google reviews, drafts a reply in your tone from your own facts, and brings it to you. You change it if you like and press Post. Mentions of you on review and complaint sites are found and brought to you as well.
Updated 15 October 2026
How it works.
- Connect your Google profile
You connect your Google Business Profile once and choose the location. New reviews are read every few hours.
- A reply is drafted
Each new review gets a reply in your tone, written from your own facts. A one to three star review gets the most care, because that reply is read by everyone deciding whether to call you.
- It comes to you
On Telegram, in the app or in the panel, with the review and the draft side by side. Change it as much as you like.
- You post it
Press Post and the reply appears on Google, or Skip. Nothing is posted until you press it, and a review you already answered on Google is left alone.
A reply that sounds like you, not a template.
A good reply thanks the person by name, mentions what they mentioned, and for a complaint says what you are doing about it, without arguing in public. The draft is written that way, from what your business really does: it will not promise a refund, a discount or a call-back your rules do not offer.
A review is someone else's words, so it is read as text and nothing in it can instruct your office. A reply is public, so no part of Neaion can post one without your press.
Complaints on other sites, found for you.
People also write about businesses on review and complaint sites. Your office looks for your business's name on the ones that matter where you are: Trustpilot everywhere, Yelp and the Better Business Bureau in the US, Şikayetvar in Türkiye. Each new mention comes to you once, with what it is about and a drafted answer, and a link to answer it there yourself.
It searches with your business's name only, through a public search, and never signs in to those sites. Tripadvisor is not read automatically, because its terms forbid it; its own review alerts do that job.
Asking for reviews, the lawful way.
If you switch it on, a customer can get one short message after a job that took place, with the link to your Google reviews. It is off until you turn it on, and it follows the rules of where you are:
- Everyone, or nobody. Asking only the customers you expect to be happy is called review gating. It is against Google's review policies and can mislead the public, so the office never filters by mood or rating.
- Nothing offered in return. No discount or gift for a review.
- Consent where the law asks for it. In Germany a review request by email counts as advertising and needs the customer's consent (BGH, VI ZR 225/17), and Türkiye's e-commerce law (Law 6563) also asks for consent to commercial messages, so in the EU and Türkiye only customers who agreed to hear from you are asked. In the US everyone can be asked, with a way to say no more and your postal address.
- Once per job. And never again to someone who said no.
It never
- Posts a reply without your press
- Writes a review, or asks a friend to
- Asks only happy customers
- Copies a customer's photo from your reviews
Asked before you start.
Does it post replies on its own?
No. A reply is public, so it is posted only when you press Post, in the panel, the app or Telegram.
Which reviews does it answer?
New reviews on your Google Business Profile that you have not answered yet. Reviews you already answered on Google are left alone.
Can it ask only my happy customers for a review?
No. Asking only the customers you expect to be happy is review gating, which Google's policies forbid. If you switch on review requests, everyone who had a job done is asked the same way, where the law allows.
Which other sites does it watch?
Trustpilot everywhere, Yelp and the Better Business Bureau in the US, and Şikayetvar in Türkiye, using a public search for your business's name.
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Free to set up, no card needed. It reads your website, asks what it could not find, and nothing goes live until you have checked it.