AI customer service that never guesses.
Your office answers every customer by email, website chat and Telegram, only from your own rules and in their language. What the rules do not cover comes to you, complaints are flagged at once, and each answer you give can become a rule.
Updated 16 October 2026
How it handles a customer.
- Only customers
Promotions, notifications and spam are left alone. A sender whose mail server cannot vouch for them is never answered.
- From your rules
The question is answered from the rules you gave it, in the customer's language, and checked against those rules before it is sent.
- Or a question to you
What the rules do not cover, it never guesses. You are asked on your phone; your answer goes to the customer in a proper reply.
- And it learns
One tap turns your answer into a rule. A question you keep answering is offered as a rule by itself.
The hard cases, handled with care.
- Complaints are recognised and you are told at once. They wait in your list until someone has seen them.
- Money: a refund, a discount or a call-back is never promised unless your rules offer it.
- Their own records, an appointment or an invoice, are shown only to a customer who has proved who they are.
- "Was this helpful?" Customers can say no, and you are asked what the answer should have been, with the rule behind it one tap away.
- Your takeover. Reply yourself and the office stays out of that conversation for a day.
Everywhere your customers write.
Email from Gmail or any IMAP mailbox, your website's chat, your business's Telegram bot and your own Telegram all land in one inbox, with the state of each conversation and what it is about. Your team can assign conversations and leave notes the customer never sees. WhatsApp, Instagram and Messenger are coming. Every automated reply says it was written with AI. See the shared inbox and eight customer service email templates.
Asked before you start.
Can AI handle customer complaints?
It recognises a complaint and tells you at once. It answers only from your rules and never promises a refund, a discount or a call-back they do not offer.
What if a customer asks something new?
You are asked on your phone, and your answer goes to the customer in a proper reply. One tap makes it a rule for next time.
Which languages does it answer in?
The customer's own language, from rules you wrote in yours.
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Set up your office in an afternoon.
Free to set up, no card needed. It reads your website, asks what it could not find, and nothing goes live until you have checked it.