AI automation for your small business, with no workflows to build.
Customer questions, bookings, reminders, receipts, unpaid invoices, posts and reviews run by themselves, the way you set them. Anything new, public or about money waits for you. Here is what to automate first, and what to keep.
Updated 16 October 2026
What to automate, and what to keep.
| Work | Runs by itself | Waits for you |
|---|---|---|
| Customer questions | Answers from your rules, in any language, at any hour | A question your rules do not cover |
| Appointments | Free times offered, reminders sent, cancels and moves handled | Each booking, until you let it book on its own |
| Social media | The month planned, posts made from your photos and checked | Each post, until you switch on autopilot after four weeks |
| Finding customers | Posts that ask for what you sell, found and answered in a draft | Every reply: you press Send |
| Receipts and invoices | Read from photos and mail, checked, filed, the same one counted once | A figure that does not add up |
| Unpaid invoices | Followed until paid, with a morning nudge about the overdue ones | The reminder to the customer: you press Remind |
| Reviews | Every new Google review read, a reply drafted | Posting the reply |
| Your day | An evening summary, a morning list of what needs you | The decisions on that list |
The order that pays off.
- Customer questions first. They repeat the most and cost you the most evenings.
- Then bookings and reminders. Every booking that happens without a phone call is time back.
- Then the paperwork. Receipts and invoices that file themselves are hours back at the end of each month.
- Then posts and finding customers. The work that brings new business, done every day instead of when there is time.
Automate what rests on facts you can write down. Keep for yourself what needs judgement about people or money.
Connects to your own tools
- Gmail, IMAP mailboxes, Google Calendar
- Shopify, WooCommerce, Stripe
- QuickBooks, Xero, lexoffice, sevDesk
- Zapier, Make and n8n, for everything else
No workflows to build.
Automation tools ask you to draw every step and every exception in advance. Your Neaion office already knows the work of a small business: it reads your website, starts from the rules of your kind of business, and asks you when something is new. If you want your own tools to hear what happens, Zapier, Make and n8n can listen and add a customer, a note, a to-do or a draft rule. See the Zapier, Make and n8n connection and every tool it works with.
Asked before you start.
What should a small business automate first?
The customer questions you answer every day. Then bookings and reminders, then receipts and invoices, then posts and finding customers.
Do I need Zapier or Make?
No. The office does this work itself. If you already use Zapier, Make or n8n, they can hear what happens and add a customer, a note, a to-do or a draft rule.
What should never be automated?
Decisions about people and money, and anything public until you trust it. Those wait for your OK.
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Set up your office in an afternoon.
Free to set up, no card needed. It reads your website, asks what it could not find, and nothing goes live until you have checked it.